Safety & Reports
Use the menu on a post, profile, or room to report content or block a user.
How can we help?
Find help with accounts, voice rooms, posts, messaging, purchases, safety, and privacy in Sona.
Account & Privacy
Request access, correction, export, or deletion of your account data through in-app Feedback.
Purchases
For a completed purchase that has not appeared, include the date and store order reference in Feedback. Never share your password.
Contact Sona Support
Sona provides support from inside the app so your request can be securely associated with the correct account.
- Open Sona and sign in.
- Go to Mine → Help & Feedback → Feedback.
- Describe the issue and optionally attach screenshots. For a privacy or account-deletion request, state that clearly in the first line.
- Add a contact email if you would like a reply, then tap Submit.
For immediate safety concerns, use the in-app Report and Block controls first. Reports are reviewed according to our safety procedures.
Common Questions
How do I report or block someone?
Open the action menu on the relevant room, post, comment, or profile. Choose Report or Block and follow the confirmation steps.
How do I request account deletion?
Submit a request through Mine → Help & Feedback → Feedback and write “Delete my account.” We may ask you to verify control of the account. Data that must be retained for security, fraud prevention, disputes, or legal compliance may be kept only as long as required.
Why is microphone access requested?
Sona requests microphone permission only when you prepare to speak in a voice room. You can remain in the audience without granting microphone access.
How do I resolve a purchase issue?
First reopen the Diamond Wallet to refresh your balance. If the purchase is still missing, send Feedback with the purchase date, package, platform, and store order reference.
How do I send a photo?
In a private chat, choose Gallery or Capture. Photo-library or camera access is requested only when you select that feature.